Quality comes not from inspection, but from improvement of the production process. — W. Edwards Deming
The most important figures for management of any organization are unknown and unknowable. — W. Edwards Deming
Stamping out fires is a lot of fun, but it is only putting things back the way they were. — W. Edwards Deming
Learning is not compulsory; it’s voluntary. Improvement is not compulsory; it’s voluntary. — W. Edwards Deming
The customer invents nothing. New products and new services come from the producer. — W. Edwards Deming
Cease dependence on inspection to achieve quality. Eliminate the need for inspection — W. Edwards Deming
