I had a lot of successes, but what really made me fearless was my complete failure at Zidd-Davis. Once you've lived through that, you know you can survive, and you're not as scared ... There's nothing to build confidence like real achievement, but also like real failure.
The inner sort of consumer identity got the best of people. And everybody just wants things for free. And that's created this strange kind of cheapness to everything, where everything becomes throwaway. And people, I think, have started to undervalue things, maybe because there's too much, maybe because it's too easy to make, but I think mostly just because, somehow, that's the pattern that got set. And I think that's regrettable.
The Internet is an incredible business tool. First of all, the Internet/the cell phone - the cell phone is just another way to get at it - I think is having a huge impact in Africa most particularly, where it enables people - suddenly, they know crop prices. They can communicate. It makes their lives more efficient.
Internet becoming accessible everywhere, whether it was Wi-Fi at work, on your cell phone as you traveled. People had it at home with broadband. There was a big change.It used to be people used the Internet primarily at work, because that's where they had a good connection. Now they're using it at home. And the second big change is, they used it not just to get information, but to communicate with one another. And, so, it became not simply an information exchange, but a personal exchange, a communication mechanism.