Your people come first, and if you treat them right, they’ll treat the customers right. — Herb Kelleher
People with different personalities, different approaches, different values succeed not because one — Herb Kelleher
Positions and titles mean absolutely nothing. They’re just adornments; they don’t represent — Herb Kelleher
We have the best customer satisfaction record, based on Transportation Dept. statistics, — Herb Kelleher
If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs. — Herb Kelleher