The most basic problem is that performance appraisals often don’t accurately assess — W. Edwards Deming
People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy — W. Edwards Deming
You can only elevate individual performance by elevating that of the entire system. — W. Edwards Deming
The main difference between service and manufacturing is the service department doesn’t — W. Edwards Deming
Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change. — W. Edwards Deming