It is not enough to do your best; you must know what to do, and then do your best. — W. Edwards Deming
If you can’t describe what you are doing as a process, you don’t know what you’re doing. — W. Edwards Deming
Rational behavior requires theory. Reactive behavior requires only reflex action. — W. Edwards Deming
The average american worker has fifty interruptions a day, of which seventy percent have nothing to do with work. — W. Edwards Deming
The result of long-term relationships is better and better quality, and lower and lower costs. — W. Edwards Deming
Profit in business comes from repeat customers, customers that boast about your project or service — W. Edwards Deming